The English airline British Airways has canceled more than one hundred flights between this Thursday and today, due to a technical problem in its system that has affected around 16,000 passengers. Not only that, but it has also caused widespread delays and problems for customers billing online.
In detail, this Friday at least 42 flights have been canceled to which are added more than 80 cancellations yesterday, as reported by the German Press Agency (DPA). For the most part, this is because the planes and crew were out of position.
For their part, most of the affected flights corresponded to short-haul routes to or from Heathrow airport, on what was expected to be the day with the highest air traffic in the United Kingdom compared to the levels of the pandemic. This was stated by the analyst Cirium, for whom he made a forecast with more than 3,000 planned flights.
They offer alternative options
The airline has indicated through its Twitter account that it is working to solve the problem “as soon as possible” and has apologized to those passengers who have been affected. A British Airways spokesman, quoted by DPA, has assured that the company has offered the option of rebooking an alternative flight with them or with another company, or requesting a refund from passengers.
We understand that British Airways is experiencing technical difficulties, however we are here to help. If you need help in the terminals, look for one of our Heathrow staff in his purple shirts. pic.twitter.com/O12IeMgljC
— Heathrow Airport (@HeathrowAirport) May 25, 2023
For its part, on social networks, Heathrow airport recommends that passengers contact British Airways or their provider to find out the status of their trips. It also adds that this technical failure is not related to the strike of security guards in Terminal 5, in force until tomorrow, Saturday.
