The case of the famous Mari Carmen and her tenth winner of the Extraordinary Christmas Lottery Draw, which was broken because she had put it in the washing machine, spread like wildfire through the media years ago. In the end, this tragic ending turned out to be a joke by Jordi Évole. But this excuse is not always false and more than one player asks his trusted lottery what to do with a tenth that has come out smashed in the laundry or has broken cleaning papers in a drawer. Can he collect it if in the end he is awarded?
From the Union of Consumers of Aragón (UCARAGÓN) they have made several recommendations for the purchase and custody of the tenths of a draw that will take place this Thursday, December 22, to avoid fraud and future problems. One of his instructions highlights how important it is to keep the specimen in a safe place to prevent it from deteriorating. But if unfortunately it breaks down, what do we do?
What happens if my tenth of the Christmas Lottery is damaged?
From Lotteries and State Gambling they indicate that “the customer must go to a Lottery point of sale, fill out the ‘Prize Payment Request’ form, sign it and provide the tenth ticket or damaged receipt, which will be sent to Lotteries for authentication. It will be verified and, if it is authentic, Lotteries will contact the customer to inform them that they can now go to the point of sale to collect the prize.
Experts advise not to try to rebuild it because we can even spoil it even more. The most deteriorated tenths can be reconstructed in the laboratory of the Mint. It is to this institution that most of the tickets “that have gone through the washing machine” arrive.
If the tenth has been stolen, it is essential to file a complaint with the competent authorities. All possible documentary data must be provided. If said tenth is awarded, a copy of the complaint must be notified to the State Lottery and Betting Legal Department.