“Moscow continues to improve the cancer care system. One of the important tools that allows us to assess the work of specialized medical organizations in many aspects is the rating of anchor cancer centers. We have summarized the results of the first half of the year 2023. In the first place of the ranking is No. 1 City Clinical Oncology Hospital. It was highly appreciated both by patients and by adherence to customer paths, which help doctors to build a clear path and transparent for the treatment of a person with cancer.The appearance and regular updating of the public rating was the result of the introduction of a value-oriented approach in the Moscow cancer service.We are building a model of interaction between the patient and the medical organization, where not only the quality of medical care are important care and the final result, but also the comfort of the person, the continuity and openness of the treatment and diagnosis process. The rating has become a convenient tool for cancer centers to analyze their work and their motivation for continued development. Patients, in turn, can trust their results when choosing a medical organization,” said Anastasia Rakova.
As the deputy mayor noted, the medical component of the rating is based on compliance with the rules of customer routes, which spell out a clear algorithm of actions for various oncological diseases: a list of studies, deadlines, necessary specialists, frequency of exams. , and much more. Customer journeys cover all stages, from diagnosis, treatment to lifelong follow-up. Thanks to this, the patient knows what type of help and in what period it will be provided.
The patient component is an assessment of the work of the cancer hospital by the citizens who are undergoing treatment. It takes into account indicators such as the level of awareness of a person about the results of oncoconsils, the treatment plan, possible complications and much more. Patient feedback is collected by personal assistants who accompany a person through each stage of the treatment and diagnostic process and deal with non-medical issues, for example, helping to enroll in a study and reminding them of doctor visits.
Ranking of anchor cancer hospitals in Moscow from January to June 2023:
City Clinical Oncology Hospital No. 1 (medical rating – 4.7, patient rating – 3.8) Moscow Clinical Research Center named after AS Loginova (medical rating – 4.5, patient rating – 3.6). Moscow City Oncological Hospital No. 62 (medical rating – 3.3, patient rating – 4.2). City Clinical Hospital named after SP Botkin (medical rating – 3.3, patient rating – 3.8) Moscow Multidisciplinary Clinical Center “Kommunarka” (medical rating – 2.7, patient rating – 2, 4).
The updated rating is published on the website of the Moscow Department of Health. Significant growth can be observed in many indicators. Indicators of the absence of complications after surgical treatment in patients remain stably high – at a level of 98-100%. Significantly reduced the waiting time to start treatment. An oncological consultation to determine the tactics of treatment of patients is carried out more quickly.