“The lack of such data is the main reason for changing the charges from actual consumption to average consumption, and then to the standard one,” explains Olga Smikovskaya, commercial director of Rosvodokanal Omsk. – Realizing that customers may forget to transfer readings or check meters in a timely manner, we started automatically sending targeted notifications. We hope that this measure will ensure the accuracy and transparency of settlements, in which both we, as service providers, and our clients are interested.
The service is provided at the request of consumers. If Omsk residents wish to receive reminder notifications, they are requested to provide their email addresses. You can do this through the “Ask a question” form on the site or in your personal account by selecting the “Data update” topic.
Or you can choose a convenient way to transfer readings and regularly send data in a couple of minutes. Choose the one that suits you:
1. Dictate data to the voice robot.
We dial the number 39-51-00, call the personal account numbers, confirm the address and the place of installation of the metering devices, dictate the testimony (clearly call one- or two-digit numbers). The voice robot works 24 hours a day, seven days a week and on weekends. For one call, you can transfer data to two providers at once – to Omsk Vodokanal and JSC “Omsk RTS”.
2. Send data through the site (without registration).
We go to the site, click on the “Send testimonials” button. Enter personal account number, apartment number and symbols from the image. We go to the page where the numbers and the place of installation of the meters, the period of their verification and the previous readings are indicated. Enter the current meter data and click the “Submit Readings” button.
3. Send SMS to the number: 8-903-767-28-90.
We write down the personal account number, the numbers of hot and cold water meters and the readings of the resource consumed through a space.
4.Send the data by email: water_omsk@rosvodokanal.ru.
We write down the personal account number, the numbers of hot and cold water meters and the readings of the resource consumed through a space.
By the way
In July, Omsk residents submitted data on 376,000 personal accounts. Readings from 855,685 meters were entered into the company’s database. 67 percent of consumers used remote methods of data transfer.
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JSC “Omsk Vodokanal”
