The First Deputy Minister noted that the federal project “Modernization of Primary Health Care” is aimed not only at strengthening the material base of the outpatient department, but also at improving the organization of the work of the polyclinic and other medical institutions.
Everything is important: how the entrance to the polyclinic is organized, it is possible to distinguish the flow of patients with infections, there are clear signs and signs that help patients quickly find the right specialist and office. “All this is necessary to have a clear idea that you have entered an organization where processes are built, this affects the degree of patient satisfaction,” Fisenko emphasized.
During the modernization of primary care, according to him, 10 processes were identified that will optimize the work of medical institutions. Currently, such approaches will be tested in seven pilot regions to test efficacy and further implementation across the country. These processes are aimed, among other things, at improving the efficiency of the work of doctors and nursing staff by determining the amount of work with documentation in order to increase interaction with patients.
“Any specialist – an average doctor or medical worker should see the result of his work. For him, the result of work is when he sees a life saved, hospitalization avoided. In our opinion, he should clearly understand under what criteria he is evaluated, how he should move professionally and also in terms of salary,” Fisenko said.
The First Deputy Minister also noted that medical institutions should be interested in attracting physicians to participate in conferences and forums, develop soft skills, support corporate public health programs and sports competitions. All of this helps medical professionals grow professionally and broaden their horizons.
“Sometimes it’s vital to get up a bit from the walls that you work on, to go outside, to talk to other people about a different topic. When you take those steps, it’s extremely helpful and relieving,” Viktor Fisenko noted.