More than 5,000 Renfe passengers are affected by the flooding of the high-speed train access tunnel to Valencia, which has kept traffic between the Joaquín Sorolla Station and Madrid suspended since early this Sunday morning.
Of these, an alternative has already been given to 2,000 passengers, while solutions for the others continue to be planned, pending the resolution of the incident by Adif, as reported by Renfe.
As a result of the event, Renfe is offering mobility solutions to facilitate the movement of people between Madrid and Valencia, and vice versa, with alternative buses to Requena, the use of Alvia shuttle trains for transfers in Albacete and the start-up of trains via convention to Alicante to connect with AVE trains.
Renfe is also rescheduling its services to facilitate the mobility of its travelers between Madrid and Valencia and informing through all communication and customer service channels.
As specified, the Alvia S130 trains have been routed in double composition from Castellón to Valencia and Albacete by conventional route. In addition, there will be a transfer in Albacete by AVE to Madrid, and in the opposite direction, Madrid-Albacete by AVE and s130 double to Valencia and Castellón by conventional route.
For the Avlo stopped in Requena, Renfe has sent five buses to transfer travelers to Valencia, and travelers are already using these transports. Additionally, AVE travelers are routed on Media Distancia trains from Valencia to Alicante and from there by AVE to Madrid.
In addition, Renfe has offered its collaboration to Ouigo and Iryo, who have completely suspended the service, to transfer their passengers
Renfe has reported that affected travelers have Renfe’s voluntary commitment to punctuality, whereby up to 100% of the import is returned for delays of more than 30 minutes, and they can make any change or cancellation of costs.
The incident was caused by a fire in a chest in the pump well of the high-speed access channel tunnel to Valencia, which burned the water pumps, which caused the tunnel to flood, since the water used by the firefighters to put out the flames could not be drained.
Adif technicians are working on resolving it, which affects all the operators that circulate on the route that has suffered the incident: Renfe, Ouigo and Iryo.
