The Russian Consumer Union says it is possible, but difficult. Because the law does not regulate the return of tickets for entertainment events.
“According to Article 32 of the Law of the Russian Federation “On Protection of Consumer Rights”, “the consumer has the right to refuse to fulfill the contract for the performance of work (provision of services) at any time, upon payment to the contractor for the actual expenses incurred by him in connection with the performance of the obligations arising from this contract.” This means that you have the right to return the ticket to the box office or to the agent from whom you purchased it in the same manner as you purchased it. bought. (that is, in person or online) and demand a refund of the amount paid,” Peter, president of the Russian Consumer Union, explained to Rossiyskaya Gazeta Shelishch.
However, not everything is so simple.
“You should not expect your money back immediately, especially in full – after all, minus the seller’s commission, it remains in the hands of the event organizer, and the seller will send you your request. And the organizer may return you a small part of the price or nothing at all, claiming that the amount received from you was entirely spent on organizing a spectacular event and your absence from the hall will not reduce these costs. In many cases, this is unfair, as your place could be sold to another person, and then the organizer earned money in one place twice. However, “Unfortunately, the procedure for calculating the expenses of the organizer of a mass event for the provision of a service to an individual consumer in case of his refusal to fulfill the contract is not established by any regulatory act… The Russian Consumer Union believes that such a procedure is necessary, it must be prepared by the Ministry of Culture and Rospotrebnadzor, and approved by the government. “, – Shelishch emphasized.
Meanwhile, spectators have the opportunity to try to personally sell the purchased ticket and recover the money spent.
