The OCU requests the review of Ryanair check-in. The Organization of Consumers and Users (OCU) denounces that the low-cost airline is committing bad actions since many users cannot check-in online for their flights and are therefore forced to do it in person with the extra cost that This supposes.
According to the organization, Ryanair is causing problems for many passengers to check-in online, especially those who have purchased the ticket through other platforms.
When trying to check-in, both the app and the website give error messages so you must go to the counter before your trip to carry out the operation. Once there, the company charges between 30 and 60 euros per passenger to check-in and print the boarding pass.
And it is not the only obstacle that Ryanair places on users who do not buy the ticket directly: those who buy it through an agency or platform, such as eDreams, for example, are required to provide identification, with a photo and image, something which they assure is not necessary.
For OCU, “clearly, this is a new abuse by the company, which adds to those already reported about which the justice system clearly agreed with us.”
The organization assures that it has already addressed Ryanair to request that it immediately cease “this clearly abusive commercial practice.” If not, they assure that they will file a complaint with the General Directorate of Consumer Affairs.
