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This should be taken into account if you book a Ryanair flight through eDreams

Date: July 19, 2024 Time: 01:34:30

Many users turn to agencies such as eDreams in search of finding the best offer to book flights, hotels or vacation packages. This platform, consolidated as one of the reference agencies in Europe, provides a search and comparison service for travel products and services that are offered by third parties, as well as a mediation service in the purchase of those that the user selects.

How does eDream work?

In this way, the Madrid-based agency acts as an intermediary to acquire products that are offered by third parties and is not part of the contractual relationship established between the client and the travel provider in relation to the services acquired through the platform.

What does eDreams Prime offer?

One of the attractions that motivates the user to bet on eDreams is the ‘Prime’ service. Thanks to this program, available from €54.99 per year and with a free trial month, the platform offers discounts of up to 45% in many cases. This subscription plan that was launched in 2021 already has more than 4 million subscribers.

What obstacles does Ryanair put?

When using this type of service, you should bear in mind that companies like Ryanair put obstacles to users who book their tickets through “external agents”, derived from the ‘scuffle’ between the Irish airline and online agencies . Thus, when a user purchases a Ryanair ticket through eDreams, he receives an email from the airline that dictates the following:

“This booking appears to have been made through a third party travel agent who has no business relationship with Ryanair to sell our flights. Ryanair has therefore blocked this booking. As third party travel agents often do not provide Ryanair the passenger’s email address or correct payment details, we need to verify the passenger’s identity before they can manage their online booking and billing.”

In this line, Ryanair offers the customer two ways to carry out the online verification. An ‘express’ one, of approximately two minutes, with a rate of 60 cents and a ‘standard’ one that can take up to seven days, totally free. The airline clarifies that it does not benefit economically from the verification fees whose purpose, it explains, is to cover the cost of the facial recognition tool.

The company itself advises carrying out the verification online, since if it is done in person at the airport, an additional ‘check in’ fee will be applied, the price of which can be consulted in the table of rates available at Ryanair.com. For its part, eDreams warns that “if you are asked to do customer verification, it is important that you do it as soon as possible. If you do not do it on time, you may be charged additional fees.”

NOYB denounces the situation

Just last week, the NOYB organization filed a complaint with the Spanish Data Protection Authority (AEPD) against Ryanair for requiring customers who book flights through a travel agency to go through an invasive verification process based on recognition facial. The organization understands that the airline lacks a legitimizing basis to carry out this treatment and therefore violates the right to data protection of its customers with the aim of achieving a competitive advantage over alternative reservation channels.

* This website provides news content gathered from various internet sources. It is crucial to understand that we are not responsible for the accuracy, completeness, or reliability of the information presented Read More

Puck Henry
Puck Henry
Puck Henry is an editor for ePrimefeed covering all types of news.
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