Even if all means are used to do so, from time to time the trains suffer unexpected delays due to problems on the tracks, works or due to mechanical failures of the train. In addition to the inconveniences that this generates, especially for those who use Renfe services as a means of transportation to get to an international airport, often little is known about how long the train will take to reach its destination.
Renfe compensation for delays in its trains are available for application on the company’s own website, although it is not so easy to find the tab in which to process the application. Of course, the good thing is that the system automatically detects if, due to the delay, we are entitled to compensation or not.
It should be remembered that, in terms of delays, Renfe divides delays into more than half an hour after the scheduled arrival time and more than one hour. In the first case, the refund will be 50% of the ticket price and, in the second, of the total amount paid.
How to request compensation for delay in Renfe
Now yes, getting into the matter, to request compensation for delays in Renfe trains through the web, the first thing we will have to do is have our affected ticket in hand (in physical or digital format) and enter the page of home of the website
Once inside, we must click on the help tab, located at the top right of the page. There, we will find a new tab that says ‘Punctuality and automatic compensation’. Click to open a new page.
Now, we will find various questions related to Renfe’s commitment to punctuality. We go down the page until we reach a button that says ‘Request my compensation’. We click again to open the application form.
In this step we must provide the ticket number, the destination station and the departure station. If the compensation is indeed due to us, the system offers us various methods to return it to us: in the same payment method, in Renfe points if we are registered in Renfe+ or in a discount coupon. We accept and confirm and we only have to wait for our refund, which is usually quite fast.
It should be noted that, in the case of having paid for the ticket with Renfe points, we will only receive compensation with the deposit of those same Renfe points in our account. In addition, usually, if we choose another option that is not the deposit on the credit or debit card with which we pay, Renfe usually adds extra points as a bonus.