WhatsApp is one of the most popular instant messaging apps, but it also has a fair share of drawbacks. If WhatsApp is unstable or otherwise unavailable, these seven tools can help aid you in your troubleshooting process.
What to do if the WhatsApp app is not working? Here are a few troubleshooting tips:
Make sure your account is not deleted
If you’ve gone months without logging into WhatsApp, the Service has the right to delete your account. If this happens and you want to continue using WhatsApp, you will need to create a new account.
Check internet quality
Is your WhatsApp not working? One possible issue can be signal disruption. To check if this is the case, check the WiFi and cellular signal status bar. Another potential issue might be due to the uninterrupted use of other apps on your phone. If this is the case, try opening another app with internet access.
Sometimes you might have to restart or turn off your internet connection entirely in order to fix a problem. To do this, go to the Control Center on iPhone or the Quick Settings on Android and click the “Airplane Mode” icon. Wait a few seconds and click it again to turn your wireless connection back on.
Restart the app
There’s a way to close the WhatsApp app and then reopen it without doing any work. Here’s how to do it.
android: Navigate to the recent app’s widget and tap on the “recent apps” button at the bottom of the screen. Next, select the desired window and slide it up.
iOS: Touch the three-dots in the top left corner of the screen, scroll down to select ‘App Switcher, then tap and hold anywhere on the screen until it expands. Select the desired window and slide it up.
After that restart WhatsApp and check if the problem is still there.
Find out if a general fault has occurred
Occasionally, WhatsApp experiences downtime which can cause it to be unavailable for everyone. If the service status page doesn’t provide you with more information, you can search online using the word “WhatsApp blocked” or visit a website like Downdetector that offers real-time updates.
Restart your phone
Not only can you restart your WhatsApp, but you can restart your device as well. You can turn off a locked phone on Android by holding the lock button for about three seconds. For an iPhone, follow the instructions for your model.
Update the app
You should make sure you’re using the latest version of WhatsApp on your phone. It’s always a good idea to keep your app up to date so that it doesn’t become unstable due to a bug or compatibility issue.
To open WhatsApp on your iPhone (or an Android device), open the App Store or Google Play, and enter “WhatsApp” in the search bar. The button will be labeled “Update” if there is an update available but will be labeled “Open” if the one you currently have is the newest version.
Clear the cache
WhatsApp caches data in the background, and sometimes the app can’t access all of it. This can cause issues like poor performance or error messages during use. To avoid it happening, delete your messaging history and cache in WhatsApp to clear on-device storage space. On iOS, this option is not available.