Often, paying restaurant bills can be a problem. Whether for economic reasons or for reasons of disagreement with the establishment, sometimes paying these “invoices” generates great disagreements. Let’s see what can be done.
Leaving a restaurant without paying if the account is false or unfair to the customer, that’s the question. How many times has this problem happened to thousands of diners who go to the premises every day for lunch or dinner? In this sense, there are certain doubts about consumer rights. What to do or what not to do. To what extent the client has the right to complain or even to pay for what he has ordered.
Can I leave without paying a restaurant that charges me incorrectly?
No. No regulation contemplates that you do not pay the bill of a restaurant by right. What can be done is, on the one hand, talk to the manager and the staff of the establishment to try to solve the problem. If that diplomatic channel does not work, the consumer has the right to file a claim.
As is known, restaurants are required to have complaint books available to consumers. From there, and taking into account the seriousness of the possible abuse of the bill by the restaurant, you always have the option of contacting the police so that they can mediate the problem.
There is only one case in which the client has the right to leave a bar or restaurant without paying: In this case we are talking about the omission in presenting the bill. If a person asks for their bill when they finish consuming and the staff does not provide it three times or after 30 minutes, the customer can leave.
What is the use of filling out a claim form?
The Complaint Sheets are official documents that the Autonomous Communities issue and standardize. They are present in practically all establishments and services open to the public, with the purpose of facilitating the communication of complaints, claims or reports.
When you file a claim using the Claim Sheets, it is important that you know your rights as a consumer:
Right to resolution: The establishment is obliged to respond to your claim within a certain period and provide you with an adequate solution, compensation or compensation. Right to Judicial Procedure: If a satisfactory solution is not reached or your rights are not respected , you have the option of going to court to assert your rights as a consumer.
The Complaint Sheets are a valuable tool for consumers, since they guarantee that their complaints, claims or complaints are duly registered and attended to. Remember that, as a consumer, you have rights and it is important to exercise them when you consider that your rights have been violated. Use the Complaint Sheets as a way to find solutions and look after your interests as an informed and demanding consumer.
For all these reasons, leaving without paying a restaurant bill is never a good solution. Or at least not if it is done unilaterally and without prior demand, since the restaurant has its rights that can be reserved to guarantee the payment of its bills.
However, with the digitization and socialization that currently exists, customers have other ways to complain that can make a bar or restaurant blush as long as they are truthful. We are talking about the reviews on the promotion platforms or in the tabs of the establishments in search engines. A new and powerful weapon with which people describe their experience in different places.
