On the sidelines of SPIEF 2024, Beeline’s director of fraud level management Petr Alferov spoke about the first successful case in the operator’s Rapid Response Team project. T-Bank also participates in it. The group is a separate support area that helps clients be more vigilant and take care of their safety. If fraud is suspected, the operator’s clients can contact via a short number or via chat in the mobile application.
A case of salvation from scammers occurred to one of the operator’s clients. The woman began receiving SMS messages with codes to confirm her request for the card. And at the same time she called a scammer who introduced himself as a relative. The scammer asked to dictate the codes of the messages. With his help, the stranger planned to obtain loans.
Thanks to the actions of the Rapid Response Team, the woman was quickly transported to contact a bank employee. Together we manage to avoid possible financial losses for the client.
— We, as a telecommunications operator, were the first to create a rapid response team of this type. To ensure the customer journey is optimal, we have combined our rapid response team and the T-Bank team itself. Thanks to this, when clients encounter fraud, if necessary, we can immediately redirect this call to the bank so that specialists continue to help the client on their behalf. Thus, literally on the first day of work of the Rapid Response Team we saved our common client,” Alferov said.
The operator’s press service added that the company will continue to cooperate with banks and the State Services portal so that, in the event of an attack by scammers, employees of the Rapid Response Group can contact partners and mitigate the risks of the actions of scammers.
