Have you ever arrived at your destination and realized that your suitcase didn’t make it? In this moment of anguish and frustration, it is vital to know your rights as a passenger and how to claim compensation. In this article, we will guide you step by step to help you recover your lost property or receive proper compensation. Our recommendations are based on the Montreal Convention and the policies of the most important airlines, to provide you with a reliable and updated guide.
Understanding your rights as a passenger
The Montreal Convention, which regulates the obligations of international airlines, establishes that passengers are entitled to compensation if their luggage is delayed, damaged or lost. It is vital to understand that you have 21 days to file a claim from the date your luggage should have arrived.
How to file a claim
If you lose your luggage, you must file a claim as soon as possible. Immediately after noticing the loss, go to the airline’s customer service counter and fill out a Baggage Irregularity Report (PIR). Remember to keep a copy of this report as it will be essential to your claim.
Claim for damage to belongings
If you find your suitcase damaged, you will need to file a damage claim. This process may include submitting photos of the damage and receipts for the damaged items. In many cases, the airline may offer to replace damaged luggage or pay for the repair.
compensation process
If after 21 days your baggage has still not been found, it is considered officially lost. In this case, you can claim compensation for the loss. The amount of this compensation can vary, but under the Montreal Convention, it can go up to approximately $1,400.
Get fair compensation
It is important that you keep all your receipts and proof of valuables in your suitcase. These will help you prove the value of your belongings and receive fair compensation. Also, some credit cards offer baggage insurance if you bought your flight with the card, which can add up to additional compensation.
Dealing with a lost bag can be challenging, but knowing your rights and how to claim compensation can make the process easier. Stay calm, file your claims in a timely manner, and don’t forget that the law is on your side to help you get fair compensation.
