When your flight is significantly delayed, you have the right to compensation, a rule that many are unaware of and do not know how to proceed to demand compliance. In this article, based on sources and references from the State Aviation Safety Agency (AESA) and European regulations, we will provide you with a clear and effective guide so that you can exercise your rights.
What rights do I have if my flight is delayed?
Any passenger whose flight has been delayed by three hours or more is entitled to receive compensation. This rule, regulated by European regulations, is a guarantee for affected travelers. The compensation can vary depending on the distance of the flight and the duration of the delay, generally ranging between 250 and 600 euros.
How can I claim compensation for my flight delay?
To claim compensation for your flight delay, the first step is to contact the responsible airline. Make sure you have all relevant documents on hand, such as your boarding pass and booking confirmation. The airline must provide you with a form to file your claim. If the airline rejects your rejection or does not respond within a reasonable time, you can appeal to EASA or to a court.
What other compensation can I get for my flight delay?
In addition to monetary compensation, if your flight is delayed for more than two hours, the airline must also provide you with assistance. This includes free food and drinks, two phone calls, emails or faxes, and, if necessary, hotel accommodation and transport between the airport and the place of accommodation.
Can I claim compensation if the delay was caused by exceptional circumstances?
In case of exceptional circumstances, such as extreme weather conditions or strikes, airlines may be exempt from paying compensation. However, the airline is still responsible for providing you with assistance.
In conclusion, as a passenger, you have the right to claim compensation in the event of a delay to your flight. However, the process can be complicated and requires patience. If you need help, you can turn to professionals or consumer associations. Always remember to keep all your travel documents and be proactive in protecting your rights.
