In accordance with Spanish consumer legislation, the return policy during sales should not vary with respect to the rest of the year. However, it is possible that the dates and conditions to make these returns can be somewhat confusing for the average consumer. In this article, we provide a complete and updated analysis based on official sources from the Ministry of Consumption and the General Directorate of Commerce and Consumption.
When can I return my sale purchases?
The General Law for the Defense of Consumers and Users establishes that the period to return a product purchased on sales should be the same as at any other time of the year. However, each business may have its own return policy, which should be clearly displayed for customers.
The establishments have the obligation to allow the return of defective products at any time, as long as it can be shown that the defect existed at the time of purchase.
How are return policies applied during sales?
It is important to remember that, during sales, businesses are not required to exchange a product or make a return unless the item has a manufacturing defect. In cases of non-defective products, the possibility of exchange or return depends on the individual policy of each store.
If the store allows returns, the consumer has the right to be refunded the full amount of his purchase, or to exchange for another product, as he prefers.
Are there exceptions to the return policy?
Yes, there are products that, by their nature, were not returned. Among them are personalized products, perishable goods, digital products not supplied in material support, or goods that for hygiene or health reasons cannot be returned (such as open cosmetics or beauty products), among others.
Understanding the return policy of stores during sales is crucial to avoid setbacks. Always be sure to review and understand this policy before making your purchase. And if you have any questions, do not hesitate to ask the store employees or seek advice from official consumer protection agencies.
