The site recommends that passengers who have air tickets Moscow – Ashgabat “arrive in Kazan on their own 3 hours before departure according to the date and time indicated on the ticket.”
Tickets on the Ashgabat – Moscow – Ashgabat route, in case of the passenger’s consent, will be reissued for the Ashgabat – Kazan – Ashgabat flight without deduction of fees.
Passengers who do not wish to reissue tickets will be fully refunded, without deductions. Refunds will be made in the country where the ticket was purchased.
